Warranty

Unless acting upon the express direction of the client, we warranty the wood flooring workmanship of Imperial Wood Floors to be free of defects for a period of one year. All materials we use are only top quality and each manufacturer has its own warranty.

For obvious reasons, we cannot convert moisture problems or other adhesion failure due to previously applied coatings. Nor we can cover problems caused by warping, settling, shrinking, swelling as well as other circumstances beyond our control.

Your wood floor finish is easy to keep.

  • Blot up spills immediately.
  • Occasionally¬†wipe the floor with a well wrung-out damp sponge or cloth. Swedish wood floor finish is best.
  • Periodically clean entire floor using approved Swedish wood floor cleaner.
  • Do not use wax, polish, high alkaline or acidic cleaner, abrasives, steel wool or scouring powder.
  • Use quality area rugs and doormats for outdoor entrances to prevent dirt grit and oils from being tracked onto your floor.
  • Use quality floor protectors for legs, bases and rollers to minimize damage from heavy objects.
  • Avoid gauges dents and cuts caused by high heels and other sharp objects.
  • Rearrange rugs and furniture periodically to minimize the color change caused by sunlight and direct light.

This limited 1 year warranty is made to subject the following conditions :

  • The finish must be used only indoors in residential areas and used in accordance with instruction and floor care maintenance stated in this warranty. Commercial applications are not warranted.¬†
  • The surface is not covered under this warranty. However, incorrect maintenance or accidents such as damage caused by scratching, indentations or cutting will reduce life of your floor.
  • Surface wear is an indication that professional maintenance is needed and at an additional costs. Gloss reduction is not considered as wear.

Imperial wood floor warrantied do not cover indentations, scratches or damages caused by negligence, water saturation, or natural color changes to wood, accidents, abuse, misuse, failure to follow all specific written maintenance instructions, insufficient protection or improper alterations of the original product. This writing is the complete and exclusive statement of the warranty, and is in lieu of all other express and/or statutory warranties. Imperial wood floors assumes no liability for incidental or consequential damages. However, some states do not allow the exclusions or limitations of incidental or consequential damages, so this exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. The sole remedy provided herein is the replacement of the materials and labor. Under no circumstances will the contractor be responsible for the cost of replacement of flooring material.

If you have a warranty claim

Contact our office at (608) 274-2821. Please be prepared to provide information related to your purchase, such as purchase date original proposal, invoice and proof of purchase. You will receive additional instructions for filing the claim at the time of your call.

In WI: Dane Co. - Madison, Verona, Mt. Horeb, Mt. Vernon, Cross Plains, Mazomainie, Middleton, Waunakee, Sun Prairie, Marshall, Cottage Grove, Stoughton, McFarland, Oregon, and more.